With the recent advancement of technology, more and more business are improving their business with the new and interactive Touch Screen Kiosks. These touch screen kiosks provide customers and employees a convenient way to do business. Perhaps you’ve seen evidence of such convenience at the airport or when checking out at the supermarket, but have you thought about how these kiosks are capable of boosting your income? Consider the following income-boosting possibilities by using a touch-screen kiosk to put customers in control of their shopping experience.
Trade Show Marketing
Marketing your company’s products and services at industry exhibitions and conferences is a wonderful way to meet potential customers and competitors face to face and to educate the industry about how your company is distinguishable from others. A touch screen kiosk is a great addition to any exhibit. Programmable kiosks give you the freedom to create a unique experience for booth visitors. The kiosk could be used to gather and categorize leads as it educates and quizzes the visitors who use it. Use it to take visitors through a survey before printing out their ticket for a prize drawing.
Using the kiosk in such a way frees booth staff up to have more specific conversations, or it frees the company up to send less staff to work the booth. The ability to qualify and categorize leads automatically saves valuable time during follow-up and enables those doing the follow up to do so in a more targeted fashion. Statistically speaking, more qualified leads provide more sales, thereby boosting income.
More Efficient Customer Service
Having a touch screen kiosk at your place of business allows customer service representatives to address the more difficult issues with customers. Kiosks can collect payment, print gift registries and check inventory availability for customers. If programmed correctly, a user-friendly kiosk can allow customers to answer questions for themselves. Good customer service helps with client retention and boosts income as well as reputation.
Fewer Staff Needed
When kiosks are programmed to handle basic customer service tasks, fewer staff members are needed. Less staff means less expense, which, in turn, means a wider profit margin.
On the Spot Sales
A company that retails large inventory may or may not be able to display the entire inventory on the show floor. If the warehouse where the inventory is stored happens to be on property, a kiosk can be used to show customers various inventory options they can purchase and take home immediately, even when they are not on display. Kiosks can be programmed to communicate with the warehouse so that warehouse workers can remove the item from the shelf while the customer pays (which could also happen at the kiosk).
Such warehouse storage saves space as well as the cost of shipping or delivering merchandise at a later date. In a day and age when so much is available instantly, being able to provide products immediately instead of having to order them for a later delivery is an advantage over competitors who cannot. The kiosk provides the ability to compete with Internet purchases as well. When customers arrive at a retail store looking for a specific product and are told it will have to be ordered, customers know they could do that from home. Companies with merchandise on property are at an advantage, leading to greater income.
Interactive kiosks can also be used for more than one purpose and are an investment that will allow you to advertise. The screens may help to project a campaign or promotion to improve your business.
Guest Author: This article is provided by Protouch, leading producer of self service kiosks in the UK.