Bomgar, the market leader in appliance-based remote support app provider, has launched the latest update to their Bomgar Appliance. The appliance is the very first collaborative remote support representative console designed for the iPad, iPad2 and iPhone (devices running Apple’s iOS). Bomgar iPad Rep Console will allow IT support technicians to access, view and fix a computer or mobile device remotely, using an iPad, iPad 2 (or even an iPhone and iPod Touch).
With the launch of this iPad remote support software, Bomgar now enables IT support and service technicians to remotely support the iPhone, iPad and iPod touch, by providing users with custom configuration profiles on their Apple iOS devices. With a few simple clicks, users can automatically configure their email, calendars, device security policies, VPN settings, Wi-Fi settings and more.
Bomgar iPad Rep Console lets support technicians work on multiple remote support sessions at once, plus invite other in-house and external support reps to simultaneously collaborate on the same session. Customers, on the other hand, will not need to have pre-installed software on their device, or be part of any pre-defined “buddy list” to receive support, according to Bomgar.
Furthermore, the iPad Rep Console works in conjunction with the Bomgar appliance, making it the only iPad remote support solution that does not pass session information through a third-party server, keeping sensitive data safe and sound behind a company’s firewall.
Emphasizing that enterprises work under strict compliance regulations, Nathan McNeill, co-founder and VP of product strategy at Bomgar said — “With the Bomgar iPad Rep Console, we’re giving support technicians the flexibility and mobility they need, plus the security assurances their companies require.”
Bomgar says one in three North American companies now support the iPhone as a business platform. It is no surprise, Bomgar feels “CIOs can no longer afford to ignore the time their support team is spending to help users configure these devices…”.
iPhone and iPad Remote Support With Bomgar [ Video]
“Giving enterprises the tools to automatically and securely configure the iPhone and iPad is another step in our commitment to providing the most robust and secure remote support solutions for mobile devices. We’re closely evaluating the evolution of the various mobile platforms, and we’ll continue to provide customers with the most advanced remote support options possible as new devices hit the market”, according to the company. The Bomgar iPad Rep Console will be available to all Bomgar customers this summer.
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