Taking user complaints to a whole new level, poor put-upon Apple smartphone owners have been moaning this weekend after the iPhone’s internal alarm feature failed to ring in the New Year. Some iPhone users in Asia and Europe complained of malfunctioning alarms on the first working day of 2011, even after Apple reassured users that its phones’ built-in clocks will work from Monday. Those using various permutations of iOS 4 on Apple’s iPhones — specifically, an annoying bug that was preventing one’s mobile alarm from ringing on either day.
The alarm problem was not limited to the iPhone, with some owners of other Apple products, such as its iPod music players, also complaining of a similar problem with their alarms. The problem did not appear to be affecting recurring alarms.
The bug allegedly only affected single alarms set for either January 1 or January 2. According to Apple itself, the company was aware of the issue and was advising users of a crafty workaround—setting recurring alarms for either day, which would bypass the issue for whatever reason. And according to said Apple spokesperson, the bug would allegedly go away on its own come January 3. But looks like that is not the case!
Reuters is now reporting that some iPhone users are indicating that the alarm issue persists, a claim that’s being slowly backed up by affected users’ Twitter posts.
“Darm it ! iPhone alarm clock failed even on the January 2011 3rd 🙁 #iPhone #fail#alarmclock,” wrote Twitter user a_s_blom.
“Yet another iPhone Alarm Fail this morning… Thought it was meant to fix itself on the 3rd? #iPhone #alarm #fail,” said Twitter user JDUK.
“This is not a major issue for Apple, but it is sad that they have the same error on vital dates,” said John Strand, founder and chief of Danish telecoms consultancy Strand Consult.
Some of the iPhone customers who have faced this problem on New Year 2011 said that,” Mine failed to go off this morning. When I woke at 9am my guests were waiting in the unprepared dining room for me! Not good at all.“
“Having set alarms on two iPhones, we missed our flights home,” added Cliff Stanford of Hertfordshire, England. “Will Apple pay the additional cost?”
The problem is the second in two months involving iPhone’s alarm clock. The company said in early November that the end of daylight savings time could cause problems for iPhone users. In that instance, Apple said that repeating alarms set on iPhones and some versions of the iPod touch might not recognize the Nov. 7 end of daylight savings time, and might work incorrectly shortly before or after the time change.
The current New Year alarm glitch affects iPhones using Apple’s latest iOS 4.0 operating system, including earlier versions of the smartphone whose users have downloaded the latest software. Unfortunately, Apple has offered no indication yet that it plans to correct the issue — whatever said issue happens to be, to whatever severity it might reach — via a software update.
Moreover, the company hasn’t issued an official, “follow these steps to fix the iPhone alarm bug” guide to getting one’s alarm up-and-working again. For if some users are waking up on-time on January 3, and some or not, it stands to reason that somewhere, somehow, a solution exists within the iPhone’s software itself.