If you’re the owner of a shiny new Dell Venue Pro and can’t seem to connect to a secure wireless network, you’re not alone. Its official now — PC giant Dell’s new Windows Phone 7-powered smartphone Venue Pro reportedly has a WiFi glitch. The company has acknowledged that a firmware glitch — certainly not a hardware problem nor a bug in Windows Phone 7 — is the culprit.
Lionel Menchacha of Dell wrote in a blog post, “We have confirmed that the Wi-Fi connectivity issue that was reported in blogs like Boy Genius Report and Ubergizmo resulted from a software glitch during Dell’s manufacturing process. The issue affected some of our initial phone shipments and was not a hardware issue or a Windows Phone 7!”
Menchacha added, “Customers who purchased Venue Pro smartphones on Monday or Tuesday (November 8 or 9) at a Microsoft Store and who are experiencing the protected Wi-Fi network connectivity issue also have the option of bringing your phone back to the Microsoft Store for an exchange, beginning at the end of next week. Your new phone will fix the Wi-Fi issue as well.“
Menchacha wrote that customers who acquired a Venue Pro on Nov. 8 or 9 at a Microsoft Store and who are experiencing the protected Wi-Fi network issue will be able to swap their phones free of charge at the end of next week.
Unfortunately for Dell, this firmware issue isn’t the only problem causing a bit of consternation among owners of the Venue Pro. Some users have reported on blogs like TheNextWeb that the batteries in their devices are labeled as “engineering samples.”
According to Menchacha, “After investigating we concluded the batteries shipped and sold at Microsoft retail stores are indeed production quality — they were simply mislabeled at the factory. We have addressed and corrected the oversight and are working with our partners at Microsoft to replace Venue Pro units to ensure people are 100% satisfied with their purchase. Again, these are production quality batteries but were simply mislabeled. Those seeking exchanges may return to Microsoft retail stores and swap out their phones for new ones beginning early at the end of next week.”
Incidentally, several users of HTC smartphones running Windows Phone 7 have also reported WiFi problem similar to faced in Dell Venue Pro. However, the company has not issued a statement.