Microsoft’s Kinect is an awe inspiring piece of technology marvel that allows you to be the controller. To be real honest, the Kinect device is nothing short of miraculous, given the price that these things sell at. However, the lucky consumers who were fortunate enough to purchase one may be in for an unlucky surprise when they realize their Xbox game disc ends up scratched within a mere couple of hours.
TechChunks asked its old friend Google about “XBox Scratch Disks” and was informed that there were more than 260,000 entries concerning this issue. Sure, not all of them will be genuine, new or even true – but how many issues does one manufacturer have to see its customers endure before it chooses to fix the problem? If you have concerns about genuity of this issue then head over to Wikipedia. Wikipedia, has a great section devoted solely to the problems suffered by XBox 360 owners, which you can find here.
People seems to have been experiencing this problem of scratches around their disc ever since the Xbox Kinext 360 released. Turning the console while the disc is running is a sure way to accomplish this scratch. But how does it happen if your 360 is stationary? This surprises me from a company as accomplished as Microsoft. At 50 dollars a pop for games, I wonder how much money Xbox Kinect 360 gamers may have just thrown away…
Xbox 360′s are made with a relatively cheap disc drive that allows vibration from your feet to move that disc drive ever so slightly. Mix this with Kinect’s constant requirement to move and jump around and you can have a scratched disc! Sadly, if the issue is real and is related to vibrations from bouncing Kinect users, then it could take several months to spot any trend. We are crossing our fingers and hoping that this won’t turn out to be an international epidemic.
While Microsoft enables the world to communicate with PCs, it seems to have been strangely non-committal about the problem of “Whose responsibility is it to replace disks which have been scratched by an XBox 360 – when the manufacturer has ample evidence that the problem is not an isolated one”.
You should probably check out: Ultimate Survival Guide To Xbox 360 Kinect [Top 5 Tips For New Users]
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If you have ever suffered from XDisc, let us know. Also, we’re keen to hear from you if you have any legal opinion about damage to 3rd party disks (i.e. NOT from Microsoft Game Studio) which are scratched during normal operation of an XBox 360 during the first year of use. We are sure, this issue is gonna do lot more damage to the reputation of Microsoft and Xbox Kinect 360 than the damage caused to the Xbox game discs! What do you think?
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That’s a shame for Microsoft, right? They have to do something soon
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They sure might have sold millions of Kinect in such a short duration but this issue is certainly remain a stigma until Microsoft does something about it!
Its bad. They have to resolve it.
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Thanks for the information. We are new to xbox and went straight for the kinect version. We’ve had multiple issues with scratched discs and thought we were doing something wrong. Good to know we are not alone. Hope it’s fixed SOON!
You’re welcome. For the time being, try placing your disc properly and avoid jumping around too close to your Kinect box
I don’t like the Xbox kinect system too easy to scratch games
I just bought the Kinect, within 20 minutes my disc got chewed up and now the disc drive won’t close or opens and closes on it’s own. It happens just as the intro for bowling was running, so no one was even jumping around at the time, but this might have been the initial issue.
MS service wants me to pay $120 for a repair, and $20 to replace the disc. Spent HOURS trying to speak to a supervisor and never got past the manilla agent assuring me that eventually I’ll get through.
So, no Kinect, XBOX360 was working fine. With Kinect, toast. And no support from Microsoft, can’t even return the Kinect because the game is damaged.
Be careful people!
Thanks for the warning Kent. That is just too bad for the reputation of MS. Kinect is an amazing technology and it has got so much potential to become the pioneer of next generation gaming, home appliance and other gadgets tech. But with poor tech support, it is not going to do much good for it’s success.
now i’m reconsidering getting a Kinect, but when there’s more information, ill make my final decision. thanks for lettin us know
Thanks…This is great…. Very Clear and well illustrated….
Me and my wife decide to get an Xbox 360S 4GB due to Kinect. As my wife try one in a store, it is great, on full body tracking.
However our home is wooden flooring, due to asthma, my wife cannot have carpet. We put the console on a stable shelf laying flat, and we have the recommend distance between the kinect. Play the kinect adventure for 10 to 15 min, disc read error, take disc out, disc scratch with perfect ring.
The game we try on in kinect adventure is the one on free play that require using arms and legs.
end up being very disappointed with the xbox due to poor cd rom. Never have such issue with any other console or any device with CD-ROM for the past 20 years. Bare in mind that I even have the very very first CD-ROM drive on PC on 386 machine using ms-dos 6.2 and not even have such problem.
So decide the machine really not ideal for our home and it is in a unacceptable level towards the machine.
The only reason we want to get the xbox is the kinect. There is baraly any title that only availabe in xbox I want to play. As I already own those title in other format, such as PC and PS3.
Microsoft really shall improve this, as have to setting xbox disc repair cost per month isn’t ideal and costy to replace game disc. heat issue I can understand, as high performance GPU and CPU cause alot of heat, but disc scratch is just unacceptable, especially the kinect games require using arms and legs. Some game even recommend you to jump and hop with one or two feet.